General terms

Eligibility to use services

Access to certain features, promotions, or purchases on sanatos.pro may be subject to eligibility rules. Users are responsible for ensuring compliance with applicable local laws. sanatos reserves the right to refuse service or limit access where lawful restrictions apply.

Users must be of the legal age required to form a binding contract in their jurisdiction to make purchases. Where required, minors must obtain consent from a parent or legal guardian before using paid services.

Services and products must be used lawfully and in accordance with these terms. Prohibited uses include activities that violate laws, infringe rights of others, or interfere with the normal operation of sanatos systems.

Availability of products, shipping, warranties, and support may vary by country. Some devices or features may not be offered or may be restricted in certain jurisdictions due to regulation, certification, or import controls.

Account responsibilities

Creating an account on sanatos.pro allows order management, warranty registration, and access to personalized settings for AI devices. Account creation requires accurate contact information and acceptance of these terms.

You agree to provide current, complete, and accurate information when registering and to keep account details up to date. sanatos is not responsible for problems arising from inaccurate or outdated information provided by the account holder.

Account holders are responsible for safeguarding passwords and any credentials. Do not share account access. If you suspect unauthorized access, notify sanatos promptly so remedial measures can be taken.

Accounts and any licenses granted through account use are personal and non-transferable unless expressly agreed in writing by sanatos.

If you believe your account has been compromised, contact support at [email protected] immediately and follow instructions to secure the account. Providing timely notice helps limit potential unauthorized activity.

sanatos may suspend or restrict access to accounts for suspected fraud, security concerns, or breaches of these terms. Suspension may be temporary pending contribute or may result in termination if necessary.

Products and services

sanatos sells and supports a range of AI-enabled home devices including robotic vacuums, smart air conditioners, automated pet feeders and water dispensers, smart water purifiers, environmental sensors, and integrated home controllers. Product descriptions and specifications on sanatos.pro are for informational purposes and are subject to change.

Product availability, specifications, and features may change without prior notice due to supplier updates, regulatory changes, or improvements. sanatos will make reasonable efforts to reflect current product information but buyers should confirm specifications at the time of order.

Availability is subject to supply, supply chain conditions, and legal clearance. Shipping times and delivery estimates are indicative and may be affected by customs, courier schedules, or local regulatory requirements in Thailand or destination countries.

User rules and prohibited conduct

To maintain a safe and functional environment for all users, certain behaviors are prohibited on sanatos.pro and in relation to sanatos products.

• Using the site or devices for unlawful activities, including evading regulatory controls or facilitating fraud.
• Attempting to access restricted areas of the site, performing security testing, or otherwise probing systems without authorization.
• Uploading malicious code, malware, or content intended to disrupt services or damage devices.
• Reverse engineering device firmware or software where not permitted by license or law.
• Interfering with network communications or the operation of third-party services integrated with devices.
• Using falsified payment information, impersonating others, or providing misleading identity details.
• Bulk-scraping or automated extraction of site content in ways that impair service for other users.

User content and reviews

Users may provide reviews, photographs, or other content related to products and services. By submitting content you confirm you have the right to provide it and that it complies with these terms.

You retain ownership of original content you submit, subject to the license you grant to sanatos. Do not submit content that contains confidential information or that you do not have permission to share.

By submitting content you grant sanatos a non-exclusive, worldwide, royalty-free license to store, reproduce, distribute, and display the content for purposes of operating and promoting the site and its products.

You are responsible for the accuracy and lawfulness of your submissions. sanatos is not responsible for user-generated content and may moderate or remove content that violates these terms or applicable laws.

To request removal of user content, contact [email protected] with details and the reason for removal. sanatos will review requests and remove or restrict access where appropriate and in accordance with applicable law.

Intellectual property

All intellectual property rights in sanatos branding, site content, product designs, software, and documentation are owned by sanatos or its licensors. Use of these materials without permission is prohibited except as provided in these terms.

• Do not reproduce or distribute sanatos logos, activity, or copyrighted materials without authorization.
• Do not reverse engineer, decompile, or attempt to derive source code from sanatos software or device firmware unless expressly permitted by law.
• Do not create derivative works based on sanatos proprietary designs or documentation without explicit written consent.

Purchase and paid services

Purchases of physical devices, extended warranties, installation services, and subscription services are subject to order acceptance and these terms. Payment and fulfillment details are provided at checkout.

Prices displayed on sanatos.pro are in the currency specified and include applicable taxes where indicated. Shipping, customs duties, and handling fees may apply and are shown at checkout where available. Final prices are confirmed during order placement.

Payments are processed through secure third-party payment providers. sanatos does not store full payment card details. Accepted payment methods and any funding options are shown at checkout. By providing payment details you represent you are authorized to use the chosen payment method.

Some services for devices, such as cloud storage, advanced features, or maintenance plans, may be offered on a subscription basis. Subscription terms, billing cycles, and cancellation policies will be presented at the time of subscription.

Refunds and returns are handled in accordance with the returns policy available on sanatos.pro. Eligible returns are generally accepted within a specified period if products are returned in acceptable condition. Refund processing times may vary depending on payment provider and banking procedures.

Orders may be cancelled prior to shipment through the customer account or support channels. Once dispatched, standard return procedures apply. sanatos will inform customers of order status and any applicable fees.

Buyers are responsible for any applicable import duties, taxes, or levies imposed by local authorities at delivery. sanatos will not be responsible for such charges unless explicitly stated.

Prices and promotional offers are subject to change. Changes will not affect completed orders except where required by law or with mutual agreement.

Non-payment or chargebacks may result in order cancellation, withholding of products, or suspension of account privileges. sanatos reserves the right to pursue collection where lawful.

Disclaimer of warranties

Information on sanatos.pro is provided for general informational purposes about products and services. While we strive for accuracy, product performance, specifications, and compatibility may vary. Customers should review product documentation and regulatory compliance for their intended use.

Limitation of liability

To the extent permitted by applicable law, sanatos and its affiliates shall not be liable for indirect, incidental, or consequential damages arising from use of the site, products, or services. Liability for direct damages is limited to the purchase price of the relevant product or service where allowed by law.

Third-party services and links

Third-party products, services, or integrations offered or referenced on sanatos.pro are provided by independent suppliers. sanatos is not responsible for third-party practices, and any disputes with third parties should be directed to the provider.

Termination and suspension

sanatos may suspend or terminate access to services or accounts that breach these terms, where required by law, or to protect users and infrastructure. Termination may occur with notice when feasible.

Upon termination, access to account features and certain data may be removed. Termination does not waive prior obligations such as payment for orders already placed or liabilities incurred prior to termination.

Privacy and data

Handling of personal data is described in the sanatos privacy policy available at sanatos.pro/privacy. The privacy policy explains which data is collected, how it is used, retention practices, and user rights.

Communications and notices

By using sanatos services you consent to receive electronic communications such as order confirmations, support messages, and administrative notices. Marketing communications will be sent only as permitted. Opt-out instructions are included in marketing messages.

Changes to terms

sanatos may modify these Terms of Use from time to time. Material changes will be posted on sanatos.pro with an updated effective date. Continued use after changes constitutes acceptance of the updated terms.

Governing law

These terms are governed by the laws of Thailand. Any disputes arising under these terms will be subject to Thai law and the jurisdiction of Thai courts, except where alternative dispute resolution is agreed in writing.

Dispute resolution

For issues or disputes, contact sanatos support to seek a resolution. If a dispute cannot be resolved through negotiation, parties may pursue remedies permitted under applicable Thai law.